Welcome to Luna Secret Shop’s boudoir of knowledge, darling. We’ve anticipated your every curiosity about our tantalizing offerings and crafted these answers with the same care we put into our lace-trimmed creations. Should your question remain unanswered, our pleasure specialists await at [email protected].
About Our Products
What makes Luna Secret Shop different from other lingerie retailers?
We specialize in fantasy fulfillment through size-inclusive seduction. From everyday armor like our bestselling Boyshorts to special occasion showstoppers like our corsets and bridal lingerie, every piece is curated to make you feel like the most confident version of yourself—whether you’re dressing for yourself or someone special.
Do you carry plus sizes in your lingerie collections?
Absolutely, darling. Confidence comes in all shapes, which is why our size-inclusive seduction ranges from delicate petites to voluptuous goddess sizes across most styles. Each product page clearly indicates available sizes—we want every curve hugged just right.
Are your animal costumes and bunny outfits suitable for actual performances?
While our costumes are designed with alluring authenticity, we recommend checking individual product descriptions for fabric composition and durability details. The Bunny costumes feature the classic satin and lace combinations perfect for boudoir moments, while our animal costumes range from playful to provocative.
How should I care for my delicate lingerie purchases?
Treat your fantasies as gently as they treat you—hand wash in cool water with mild detergent and lay flat to dry for most pieces. For bodysuits with hooks or corsets with boning, consider using a lingerie bag for protection. Your future self will thank you when that lace trim stays perfectly pristine.
Shipping & Delivery
Where do you ship and how long will my package take to arrive?
We deliver desire worldwide (excluding some Asian and remote areas). Choose between:
– Standard Shipping ($12.95 via DHL/FedEx): 10-15 days after dispatch (perfect for urgent fantasies)
– Free Shipping (orders over $50 via EMS): 15-25 days after dispatch (ideal for boudoir builders)
– Standard Shipping ($12.95 via DHL/FedEx): 10-15 days after dispatch (perfect for urgent fantasies)
– Free Shipping (orders over $50 via EMS): 15-25 days after dispatch (ideal for boudoir builders)
How can I track my order’s tantalizing journey?
The moment your package leaves our San Diego boudoir (1767 Willison Street—do knock if you’re nearby), we’ll send a tracking number so you can watch your parcel’s progress like a countdown to liberation. Check your email (including spam folder) for updates.
Do you offer expedited shipping for special occasions?
While we don’t currently offer express options, our Standard Shipping via DHL/FedEx is the fastest route to your doorstep (10-15 days after dispatch). For date-night emergencies, we recommend ordering at least 3 weeks in advance or selecting styles marked “bestseller” which ship slightly faster.
Returns & Exchanges
What if my purchase doesn’t fit my divine curves perfectly?
Even goddesses change their minds! You have 15 days from delivery to return unworn, unwashed items with tags attached. Simply email [email protected] with your order number and which pieces need reconsideration. We’ll guide you through our no-judgment return process.
Are there any items that can’t be returned?
For hygiene reasons, we cannot accept returns on body stickers or any intimate items where the hygiene seal has been broken. All other lingerie, costumes, and accessories may be returned provided they’re in original condition with tags attached.
How long do refunds take to process?
Once we receive your return (allow 5-7 days for international shipments), we’ll process your refund within 3 business days. Refunds appear in your original payment method within 5-10 business days depending on your bank. Store credit options are available for faster future purchases.
Payments & Accounts
What payment methods do you accept?
We make financial foreplay frictionless with Visa, MasterCard, JCB, and PayPal. All transactions are encrypted for your security—we protect your data as fiercely as our corsets protect your modesty.
Is it safe to save my payment information for future purchases?
While we use bank-level encryption for all transactions, we actually don’t store your full payment details after checkout. This means you’ll need to re-enter your information each time—consider it an opportunity to pause and ensure you really need that third bustier (though we won’t judge if you do).
Do you offer gift cards or discreet billing options?
We currently don’t offer gift cards, but our billing appears as a discreet “LSS Inc.” on your statement—no revealing details that might spoil a surprise. For extra discretion, consider using PayPal which shows only the payment amount to shared account holders.
Special Requests
Can you accommodate custom orders or special sizing needs?
While we don’t offer full customization, our size-inclusive ranges accommodate most body types. For special requests (perhaps a bridal set in non-white or a costume in unconventional colors), email [email protected]—we love helping fantasies take shape.
Do you offer styling advice for boudoir photos or special occasions?
Absolutely! Our pleasure specialists can suggest flattering combinations based on your body type and occasion. Describe your vision to [email protected] and we’ll recommend pieces that will make you feel like the star of your own romance novel.
Still quivering with questions? Our pleasure specialists await your correspondence at [email protected]. Until then, darling—keep dreaming in lace and satin.